24/7/365 monitoring and incident coordination for critical facilities.
PrecisionX Critical Operations provides U.S.-based NOC support for mission-critical sites—combining monitoring, alert triage, ticketing, escalation, vendor coordination, and SOP-driven response into a single accountable service.
NOC differentiators
- U.S.-based operations 24/7/365
- Primary NOC in Texas with backup capability in Arizona
- Redundant operating model and geographically dispersed facilities
- Secure operator workstations and controlled access
- Customer-specific runbooks and escalation procedures
- Dual-cloud reachability architecture for site connectivity
- Direct, co-managed, fully managed, and white-label delivery options
- Integration with physical security, dispatch, and communications where applicable
What we monitor
Site connectivity
WAN, VPN, LTE/5G, Starlink, routers, firewalls, SD-WAN
Network infrastructure
Switches, access points, VLANs, packet loss, latency, bandwidth
Compute and applications
Servers, services, backup status, availability, performance thresholds
Facility systems
UPS, generator, PDU, metering, cooling, leak detection, BMS alerts where integrated
Security systems
Access control, cameras, intrusion, gate/intercom events where integrated
Communications
Radio system availability, dispatch platforms, emergency alerts where integrated
Operator workflow
Alert → Acknowledgment → Triage → Severity classification → Ticket creation → Runbook execution → Customer/vendor escalation → Coordination → Resolution → Incident report → Trend analysis
Service delivery models
Essential NOC
Basic monitoring and alert forwarding for cost-sensitive sites
Critical Facility NOC
Full triage, ticketing, escalation, and incident management
NOC + Dispatch
Monitoring with integrated field dispatch coordination
NOC + Security Monitoring
Integrated security event handling where permitted
White-label NOC
Partner-branded monitoring and reporting for resellers
For new facilities
We onboard new facilities during commissioning—configuring monitoring, building runbooks, tuning alerts, and establishing escalation paths before go-live. This ensures monitoring is operational from Day 1, not weeks after handover.
For existing facilities
We assess current monitoring coverage, identify gaps, clean up alert noise, document escalation procedures, and transition facilities to our NOC with minimal disruption. Phased onboarding is available for complex environments.
Outputs and reporting
- Live dashboards and real-time visibility
- Daily event summaries and shift reports
- Incident reports with timeline and root cause
- SLA/response time tracking
- Monthly operational review and trend analysis
- Open action tracker and remediation status
- Improvement recommendations and roadmap
Related Services
Network Ops & Cyber Security
Managed network operations and cybersecurity for critical facilities—monitoring, segmentation, threat detection, and incident response run out of our shared Global Operations Center.
Security & Access
Integrated guard, access control, surveillance, alarm, monitoring, and locksmith services delivered through PrecisionX Security Solutions—plus the security workflow support that keeps it all aligned.
Maintenance & Lifecycle
Coordinate preventive maintenance, track equipment lifecycles, manage service contracts, and ensure nothing falls through the cracks.
Certain monitoring, dispatch, security, alarm response, guard coordination, surveillance monitoring, radio, and related services may be subject to federal, state, provincial, local, or other regulatory requirements. Service availability varies by jurisdiction. Not all services are available in all areas.
Ready to get started?
Tell us about your facility and operational requirements.